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Terms & Conditions » Cyberglow Shop

Terms & Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit/debit card payment. Wherever you are shopping from , place your order and your credit/debit card company will convert the transaction to the currency of your Country.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit/debit card information via phone, fax, snail mail or over the internet.

Shipping And Handling

All orders are confirmed by email and will be shipped within 48 hours. Where products are out of stock you will be advised and asked whether you wish to proceed with your purchase. If so, your order will be placed on our back order list. Your credit/debit card will not be debited untill your order is ready for shipment. All orders are shipped first class mail within the UK, and standard Airmail for the rest of the world.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in two business days . International orders are generally received in under 7 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.

Credit/Debit Card Security

All credit/debit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Your statutory rights are not effected.

Complaints Procedure

In the unlikely event of a complaint, please contact us as soon as possible. We endeavour to respond to all complaints within five working days. We promise to deal with all complaints confidentially and in a fair, speedy and effective manner.

Reaching Us

If you need to reach us, please email us on info@cyberglow.co.uk, alternatively, you can call on International +44 (0) 1455 616744 or fax us on +44 (0) 1455 613622 or write to us at Strata Designs, New Street, Hinckley, Leicestershire, England, LE10 1QZ

Returns Policy

Under the Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel your order within seven working days beginning the day after you receive your order (the "Cooling Off Period")

If you wish to cancel your order, you must provide us with notice of the cancellation in writing by post, fax or electronic mail within the Cooling Off Period.

Once you have cancelled your order, you must take reasonable care of the items and return them to our main office at New Street, Hinckley at your own expense. We ask that the goods are returned to us in the same condition as when delivered.

We will refund you the full amount paid for the items within 30 days of cancellation (The first day of this period being the day your cancellation was posted). We ask that customers returning goods cover the cost of postage. Postage costs will be deducted from the refund of any customer returning goods with postage unpaid.

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